Frequently Asked Questions

General

Are Pendle racks made in the UK?

All our racks are designed, manufactured and packed at our factory in Nelson, Lancashire. Most of the components and raw materials that are outsourced come from UK suppliers too.

You can find more information about our factory here - http://www.pendle-eng.co.uk/

How much do you charge for postage?

We are currently offering free standard postage to England, Wales and parts of Scotland for the majority of products on our site. If there are any exceptions to the postage cost we will contact you before processing the order, certain items such as trailers will incur higher delivery charges.

If you live outside the UK you may order via our website, but there will be extra carriage costs. We will contact you with an estimate before processing the order. Alternatively you can order by phone (this will also incur a delivery charge).

I have an old rack that I purchased some years ago, can I still buy spare parts?

Yes you can, please contact us by phone or email and we will advise you of price and availability.

We can usually supply most parts no matter how large or small

What are your office hours?

We are open for enquiries from 9am until 5pm Monday - Thursday and 9am until 2pm on Fridays.

Outside hours you may leave an answerphone message or email and we will try to get back to you within 24 hours.

Do you have a showroom available to visit?

We do not currently have an 'official' showroom, but this is something we are working towards in the very near future.

However, if you would like to come and see one of our bike racks or trailers we would be more than happy to get whatever you need prepared for your visit! Just give us a call and let us know when you're thinking of coming so we can ensure that you get the most from your visit.

Are your trailers approved?

Our trailers are Type Approved.

General

Are Pendle racks made in the UK?

All our racks are designed, manufactured and packed at our factory in Nelson, Lancashire. Most of the components and raw materials that are outsourced come from UK suppliers too.

You can find more information about our factory here - http://www.pendle-eng.co.uk/ 

How much do you charge for postage?

We are currently offering free standard postage to England, Wales and parts of Scotland for the majority of products on our site. If there are any exceptions to the postage cost we will contact you before processing the order, certain items such as trailers will incur higher delivery charges.

If you live outside the UK you may order via our website, but there will be extra carriage costs. We will contact you with an estimate before processing the order. Alternatively you can order by phone.

I have an old rack that I purchased some years ago, can I still buy spare parts?

Yes you can, please contact us by phone or email and we will advise you of price and availability.

We can usually supply most parts no matter how large or small.

What are your office hours?

We are open for enquiries from 9am until 5pm Monday - Thursday and 9am until 2pm on Fridays.

Outside hours you may leave an answerphone message or email and we will try to get back to you within 24 hours.

Do you have a showroom available to visit?

We do not currently have an 'official' showroom, but this is something we are working towards in the very near future.

However, if you would like to come and see one of our bike racks or trailers we would be more than happy to get whatever you need prepared for your visit! Just give us a call and let us know when you're thinking of coming so we can ensure that you get the most from your visit.

Are your trailers approved?

Our trailers are Type Approved.

General Infomation

Are Pendle racks made in the UK?

All our racks are designed, manufactured and packed at our factory in Nelson, Lancashire. Most of the components and raw materials that are outsourced come from UK suppliers too.

You can find more information about our factory here - http://www.pendle-eng.co.uk/

How much do you charge for postage?

We are currently offering free standard postage to England, Wales and parts of Scotland for orders placed online over £50.00. If there are any exceptions to the postage cost we will contact you before processing the order, certain items such as trailers will incur higher delivery charges.

Orders below £50.00 have a standard delivery cost of £2.95.

If you live outside the UK you may order via our website, but there will be extra carriage costs. We will contact you with an estimate before processing the order. Alternatively you can order by phone (this will also incur a delivery charge).

I have an old rack that I purchased some years ago, can I still buy spare parts?

Yes you can, please contact us by phone or email and we will advise you of price and availability.

We can usually supply most parts no matter how large or small.

What are your office hours?

We are open for enquiries from 9am until 5pm Monday - Thursday and 9am until 2pm on Fridays.

Outside hours you may leave an answerphone message or email and we will try to get back to you within 24 hours.

Do you have a showroom available to visit?

​​​​​​ We do not currently have an 'official' showroom, but this is something we are working towards in the very near future.

However, if you would like to come and see one of our bike racks or trailers we would be more than happy to get whatever you need prepared for your visit! Just give us a call and let us know when you're thinking of coming so we can ensure that you get the most from your visit.

Are your trailers approved?

Our trailers are Type Approved.

Technical Info

How do I find out what my tow bars noseweight is?

On most vehicles registered from 1st August 1998 (S Reg) onwards there should be an identification plate on or near the towbar fixings.

This will give you the weights you require.

For vehicles registered prior to this your vehicle hand book would have this information or you could contact your local towbar fitter.

Are the straps which go onto the top of the wheel support rack necessary?

Yes, they are necessary. When fully loaded wheel support racks can be very heavy therefore the support straps are provided to take some of that weight off the towbar.

What is the difference between a 'Double Socket' and a 'Single Socket'?

The 'Double Socket' and 'Single Socket' refers to the power sockets for caravan or trailer electrics. Due to our 'Behind the Ball' mounting block covering up electrical sockets on the tow bar we supply a bracket to hold the electrical socket off our mounting block. Most vehicles will only have one electrical socket, so in that case one would order the single socket. In the rare case they have 2 sockets on their tow bar one would need the double socket version.

I have a swanneck/detachable tow bar, can i still tow whilst using one of your tow bar carriers?

Unfortunately not.

Spare Parts/Mountings

Technical Info

How do I find out what my tow bars noseweight is?

On most vehicles registered from 1st August 1998 (S Reg) onwards there should be an identification plate on or near the towbar fixings.

This will give you the weights you require.

For vehicles registered prior to this your vehicle hand book would have this information or you could contact your local towbar fitter.

Are the straps which go onto the top of the wheel support rack necessary?

Yes, they are necessary. When fully loaded wheel support racks can be very heavy therefore the support straps are provided to take some of that weight off the towbar.

What is the difference between a 'Double Socket' and a 'Single Socket'?

The 'Double Socket' and 'Single Socket' refers to the power sockets for caravan or trailer electrics. Due to our 'Behind the Ball' mounting block covering up electrical sockets on the tow bar we supply a bracket to hold the electrical socket off our mounting block. Most vehicles will only have one electrical socket, so in that case one would order the single socket. In the rare case they have 2 sockets on their tow bar one would need the double socket version.

I have a swanneck/detachable tow bar, can i still tow whilst using one of your tow bar carriers?

Unfortunately not.

Which mounting do I need - 'On the Ball' or 'Behind the Ball'?

We offer two different types of mounting block so our racks can be used with any type of towbar. The appropriate mounting block for you depends on the type of tow bar you have and whether you wish to tow whilst having a rack in place. Order your rack with one of these mounts.

Ball Mounting

Will fit: Swan neck, detachable and Mounting standard 2 bolt flange tow bars.

A universal mount that fits around the tow ball and consists of two parts which are bolted securely together – the first part contains the sockets which the bike rack arms fit into and the second part is a back plate so the two components sandwich around the tow ball. Both parts are moulded inside to the shape of a tow ball to give a perfectly sturdy, secure fit. Due to the way this fits around the ball you will be unable to tow when the mounting is in place.

Behind-the-ball Mounting

Will fit: Standard 2 bolt flange tow bars only.

A standard mount that fits securely between the tow ball and towing bracket of standard 2 bolt flange tow bars. Ideal for people wanting to tow while carrying their bikes. Please read individual rack descriptions, as not all racks are suitable for towing. When towing with a Pendle Bike Rack we advise that a maximum of two bikes are carried and that individuals check their towing set-up and turning circles with the rack and bikes fitted, before setting off on their journey.

I have an old rack that I purchased some years ago, can I still buy spare parts?

Yes you can, please contact us by phone or email and we will advise you of price and availability.

We can usually supply most parts no matter how large or small.

Can I purchase another mounting block for a second vehicle?

Yes, providing it is the same type of tow bar.

My mounting block is not shown on your website, can I still buy one?

Unfortunately this item has been discontinued. The older 'Hang On Type' racks are not suitable for use with our current blocks, older wheel support racks may be suitable.

Please contact our sales office if you have any questions.

This type of mounting should not be used if the towbar spacer allowance on your tow bar is less than 50mm.

This will be specified by the tow bar maker.

Can I put the 'old style block' arms into the new style Behind the Ball Block?

No you can’t, the sockets between these blocks are different depths.

The securing lugs prevent the arms sinking deep enough to pass the R-clip through the arms.

However, if you have the Wheel Support Rack there are no lugs.

You can either buy a On the Ball Block as the sockets are both 4” apart; or you can convert the rack by purchasing new chassis, mounting block and lighting unit.

Does your behind the ball mounting block work with an ALKO hitch?

You will need an extended neck tow ball to use an ALKO hitch with our behind the ball mounting.

We recommend speaking to your local towbar specialist about this.

Technical Info

How do I find out what my tow bars noseweight is?

On most vehicles registered from 1st August 1998 (S Reg) onwards there should be an identification plate on or near the towbar fixings.

This will give you the weights you require.

For vehicles registered prior to this your vehicle hand book would have this information or you could contact your local towbar fitter.

Are the straps which go onto the top of the wheel support rack necessary?

Yes, they are necessary. When fully loaded wheel support racks can be very heavy therefore the support straps are provided to take some of that weight off the towbar.

What is the difference between a 'Double Socket' and a 'Single Socket'?

The 'Double Socket' and 'Single Socket' refers to the power sockets for caravan or trailer electrics. Due to our 'Behind the Ball' mounting block covering up electrical sockets on the tow bar we supply a bracket to hold the electrical socket off our mounting block. Most vehicles will only have one electrical socket, so in that case one would order the single socket. In the rare case they have 2 sockets on their tow bar one would need the double socket version.

I have a swanneck/detachable tow bar, can I still tow whilst using one of your tow bar carriers?

Unfortunately not.

Spare Parts/Mountings

Which mounting do I need - 'On the Ball' or 'Behind the Ball'?

We offer two different types of mounting block so our racks can be used with any type of towbar. The appropriate mounting block for you depends on the type of tow bar you have and whether you wish to tow whilst having a rack in place. Order your rack with one of these mounts.

Ball Mounting

Will fit: Swan neck, detachable and Mounting standard 2 bolt flange tow bars.

A universal mount that fits around the tow ball and consists of two parts which are bolted securely together – the first part contains the sockets which the bike rack arms fit into and the second part is a back plate so the two components sandwich around the tow ball. Both parts are moulded inside to the shape of a tow ball to give a perfectly sturdy, secure fit. Due to the way this fits around the ball you will be unable to tow when the mounting is in place.

Behind-the-ball Mounting

Will fit: Standard 2 bolt flange tow bars only.

A standard mount that fits securely between the tow ball and towing bracket of standard 2 bolt flange tow bars. Ideal for people wanting to tow while carrying their bikes. Please read individual rack descriptions, as not all racks are suitable for towing. When towing with a Pendle Bike Rack we advise that a maximum of two bikes are carried and that individuals check their towing set-up and turning circles with the rack and bikes fitted, before setting off on their journey.

I have an old rack that I purchased some years ago, can I still buy spare parts?

Yes you can, please contact us by phone or email and we will advise you of price and availability.

We can supply most parts no matter how large or small.

Can I purchase another mounting block for a second vehicle?

Yes, providing it is the same type of tow bar.

My mounting block is not shown on your website, can I still buy one?

Unfortunately this item has been discontinued. The older 'Hang On Type' racks are not suitable for use with our current blocks, older wheel support racks may be suitable.

Please contact our sales office of you have any questions.

This type of mounting should not be used if the towbar spacer allowance on your tow bar is less than 50mm.

This will be specified by the tow bar maker.

Can I put the 'old style block' arms into the new style Behind the Ball Block?

No you can’t, the sockets between these blocks are different depths.

The securing lugs prevent the arms sinking deep enough to pass the R-clip through the arms.

However, if you have the Wheel Support Rack there are no lugs.

You can either buy a On the Ball Block as the sockets are both 4” apart; or you can convert the rack by purchasing new chassis, mounting block and lighting unit.

Does your behind the ball mounting block work with an ALKO hitch?

You will need an extended neck tow ball to use an ALKO hitch with our behind the ball mounting.

We recommend speaking to your local towbar specialist about this.

Trailers

Spare Parts/Mountings

Which mounting do I need - 'On the Ball' or 'Behind the Ball'?

We offer two different types of mounting block so our racks can be used with any type of towbar. The appropriate mounting block for you depends on the type of tow bar you have and whether you wish to tow whilst having a rack in place. Order your rack with one of these mounts.

Ball Mounting

Will fit: Swan neck, detachable and Mounting standard 2 bolt flange tow bars.

A universal mount that fits around the tow ball and consists of two parts which are bolted securely together – the first part contains the sockets which the bike rack arms fit into and the second part is a back plate so the two components sandwich around the tow ball. Both parts are moulded inside to the shape of a tow ball to give a perfectly sturdy, secure fit. Due to the way this fits around the ball you will be unable to tow when the mounting is in place.


Behind-the-ball Mounting

Will fit: Standard 2 bolt flange tow bars only.

A standard mount that fits securely between the tow ball and towing bracket of standard 2 bolt flange tow bars. Ideal for people wanting to tow while carrying their bikes. Please read individual rack descriptions, as not all racks are suitable for towing. When towing with a Pendle Bike Rack we advise that a maximum of two bikes are carried and that individuals check their towing set-up and turning circles with the rack and bikes fitted, before setting off on their journey.

I have an old rack that I purchased some years ago, can I still buy spare parts?

Yes you can, please contact us by phone or email and we will advise you of price and availability.

We can usually supply most parts no matter how large or small.

Can I purchase another mounting block for a second vehicle?

Yes, providing it is the same type of tow bar.

My mounting block is not shown on your website, can I still buy one?

Unfortunately this item has been discontinued. The older 'Hang On Type' racks are not suitable for use with our current blocks, older wheel support racks may be suitable.

Please contact our sales office if you have any questions.

This type of mounting should not be used if the towbar spacer allowance on your tow bar is less than 50mm.

This will be specified by the tow bar maker.

Can I put the 'old style block' arms into the new style Behind the Ball Block?

No you can’t, the sockets between these blocks are different depths.

The securing lugs prevent the arms sinking deep enough to pass the R-clip through the arms.

However, if you have the Wheel Support Rack there are no lugs.

You can either buy a On the Ball Block as the sockets are both 4” apart; or you can convert the rack by purchasing new chassis, mounting block and lighting unit.

Does your behind the ball mounting block work with an ALKO hitch?

You will need an extended neck tow ball to use an ALKO hitch with our behind the ball mounting.

We recommend speaking to your local towbar specialist about this.

What size bike trailers do you supply, and can you supply any lower than stated on the website?

Currently, we 'officially' supply a 6 bike and a 12 bike trailer, but if you do require a lower quantity then we can adjust this accordingly by providing less bike supports - the price will be reduced in correspondance to the number of bikes.

Trailers

What size bike trailers do you supply, and can you supply any lower than stated on the website?

Currently, we 'officially' supply a 6 bike and a 12 bike trailer, but if you do require a lower quantity then we can adjust this accordingly by providing less bike supports - the price will be reduced in correspondance to the number of bikes.

Trailers

What size bike trailers do you supply, and can you supply any lower than stated on the website?

Currently, we 'officially' supply a 6 bike and a 12 bike trailer, but if you do require a lower quantity then we can adjust this accordingly by providing less bike supports - the price will be reduced in correspondance to the number of bikes.